That steering motor looks like it's in an Indy 500 or Sega Touring Cars?
If so, you can measure the voltage coming out of the drive control board itself. It'll be more likely that the board is knackered rather than the motor itself. If the output is low or zero then the board is faulty.
I don't think there's a test-mode page for FFB in Indy500. The strength is set via a dip switch on the drive control board.
Double check both pots on the back of the motor are reading correctly. If the pots aren't correctly telling the drive board where the wheel is then the FFB will not work properly. My Sega Rally's FFB is erratic which is probably due to a noisy pot.