f#cked over by ebay buyer

[neo-geo-mvs]

Hi didn't want to hijack another thread any further.

Basically I sold an American Xbox game Crazy Taxi 3 on ebay for £19.99 with free delivery. The game was new and sealed with Microsoft seal/barcode across the opening like all xbox games. No cellophane seal. Contents new. Case/cover shows sign of wear as not cellophaned sealed.

Item description advises of this and pictured show this to with the seal.

The buyer raises a claim saying the game is used with just sticker on it. Clearly not. Ebay has decided in her favour. Game had been returned. Still sealed. Ebay have charged me £3.05 return costs. So I'm £6 short now even though the game is exactly as described and pictured.

I know its only £6 but why should I be out of pocket when the buyer is at fault/changed her mind. I do no not accept returns, am not a business seller. What can I do?

Thanks

 

[jinq-sea]

I'd get in touch with the appeals department, you might have some luck there.

I had such a dreadful experience selling on eBay earlier this year, I vowed never to sell on there again. I nearly lost a graphics card and the money for the graphics card, because of the Global Shipping Programme - and it caused so much stress, I decided it's not worth it any more. Thankfully, I was so much of a bulldog about it, I convinced them to investigate the buyer. Turned out he was a scammer and got banned.

eBay is like the wild west these days!

Truthfully, I don't hold much hope for you getting any sense or a reasonable resolution out of them - it's just all in the buyer's favour now...

 

[neo-geo-mvs]

Cheers, that's what I'm thinking. Ebay don't care about the seller. Would rather go third party and make the buyer liable. £6 is £6 and she's stolen from me as far as I'm concerned and owes me.

 

[Vamino]

Here's a recent one from me.

My comments are in the video descriptions.

 

[funk]

Drives me mental and tbh just puts me off selling anything on ebay. I've been done over in the past selling brand new stuff sealed that's apparently "not been in box" when received or faulty upon receipt.

I even went to the lengths of getting the buyer to weigh the packaging with one item that was "missing from the box", weight was different to what was sent out, so gave them the benefit of the doubt and processed an item lost/stolen via RM - they refused to fill the forms out so I expect they were up to this all of the time, I ended up out of pocket.

Miraculously the buyer was seen to be selling the exact item, with the same box markings on it 2 weeks later under their account, I was fuming - ebay, did nothing.

 

[Belike]

Ebay sux.

 

[yorkshire_spam]

It's not a lot of fun as a buyer either, from 2 sellers I've bought a total of 14 68B09E CPUs recently.
UK based seller @£5 each... 4x. 1 out of 4 worked and they think a partial refund of £7 is appropriate.

China based seller @$20 for 10x.... 4 out of 10 worked.

What a load of hassle!

I've pulled all my eBay listings and have no plan to re-list.

 

[big10p]

Ebay is a total crapshoot. My sphincter puckers up every time I sell something, or buy something from an uncertain seller.
big10p2021-05-06 09:08:06

 

[Bensonrad]

I recently sold off my rare Australian Umbrella release Minder TV series boxsets, these can sell for up to £50 per series as deleted, rare and uncut unlike they crappy UK releases. Lots of interest to start with, one chap asked for a buy it now price on the whole lot, he had been bidding on quite a few already and prices were getting rather nice for me. I said as others had bid I will just leave them, but anticipated them selling for between £450-£500. Oddly he then did not bid on any more aside one, and when that ended he said he wanted to cancel it as thought it was another series?? I think that was more him throwing his toys out of the pram as he did not win all of them or could not get a buy it all deal. Even more weirdly 2 bidders, signed up to ebay the day the listings ended and bid and won some. They did not pay or respond to anything. I have a feeling someone was trying to manipulate the listings/prices to get themselves a deal/bargain. Story ends with me having to wait a week to get my fee's back, if I relisted I'd be subject to full fee's rather than the £1 listing fee. I just made a deal with a guy who had bought quite a few from me off ebay. Needless to say the money never reached the amounts expected, but I did break even thankfully on what I had paid originally for them.

Fighting ebay is a waste of time, on the Sun 28th Feb, there were site issues and it would not allow people to bid, this is peak time for getting good money on listings, I had around 60 listings ending during that time, all with loads of watchers and expecting to sell very high. Auctions ended some with just a single bid. Bidders were messaging me saying it was not letting them bid, they were furious they missed out on the one off/rare stuff I had. I complained to ebay as reckon I lost atleast £200 that night in sales. they eventually admitted they had issues and will raise it with managments, they kept wanting to know the exact listing that had an issue, what money I had lost, but it was impossible to say, I sent the messages from bidders who could not bid, links to other people complaining on their own community page that had the same issue and lost money. They said they would let me know in 3 days, a week went by, nothing, so had to go through it all again, 3 days they said to wait....nothing, 7 days later had to do it all again. Eventually they said they also had lost money that night due to lower bids, but they don't compensate and there is nothing they can do. I said even a voucher or something would be a good gesture, they again said the system/computer generates those and they have no control or way of issuing such things as its all done on algorhythms etc. I really thought weeks of harrassing them might get something, but it got me zilch aside a waste of my own time. I've moved to selling stuff now on Facebook or the forums, really can't be bothered with selling on ebay anymore.

 

[Grandiloquence]

I had this recently with a sealed 3DS game. Because the cartridge must have been knocked loose from the holder inside the case the buyer wanted either a partial refund because it "affected the value of the item" (don't do partial refunds, sorry!) or to return it for a full refund.
I had to stand the return postage which annoyed me as the game was as described but he had put "arrived damaged" as the reason for return.
I don't even bother trying to argue my case any more as eBay just side with the buyer and force you to accept their decision.