PC Problems

[kingtreelo]

Yes, not like I did anything before it started crashing other than installing Steam. Since then I've tried updating everything but it won't even let me reinstall the latest windows version and even with Steam uninstalled other installed games get fatal errors. I've reinstalled the latest drivers both from the Nvidia app and manually. I've updated everything Asus related from armoury crate but that hasn't done anything. Only thing I haven't done is completely uninstall the Nvidia drivers as I can't get into safe mode to do it 😭

that sounds like one seriously sick PC

all depends on if you think you can fix it with assistance or you just CBA, i personally would just try and send it back and build your own...its extremely easy these days, i think my last pre-built was about 2000

 

[Vorbis]

Will see what they say tomorrow. To be honest I think it's probably an issue with either the windows or driver installation. No way am I building anything, at least this way I only have to deal with one company rather than separate component manufacturers each of which would probably claim it's the others fault. If a complete reinstall of bios and windows doesn't fix it then it must be a hardware issue

 

[ZedEx48K]

Another tech mate says it's likely the CPU, not enough power getting to the pcie rails, similar to how the 14900s when they are dying, or undervolting the cpu too much, also agrees with me that's not a sensible motherboard for that spec of build.

 

[kingtreelo]

Another tech mate says it's likely the CPU, not enough power getting to the pcie rails, similar to how the 14900s when they are dying, or undervolting the cpu too much, also agrees with me that's not a sensible motherboard for that spec of build.

i have a B MB in a not too far away from that build, its probably just been put together very poorly

wonder what case its in though as well, could be part of the problem

 

[ZedEx48K]

i have a B MB in a not too far away from that build, its probably just been put together very poorly

wonder what case its in though as well, could be part of the problem

There's too many variables, it could share lanes badly, could be low on VRMs etc, but the fact is a system of that CPU and spec should be on a better quality platform. Case shouldn't be an issue, unless it's so badly put together, but with even basic windows use having problems it's looking more like a defective part, or unlucky shipping, personally, if not doing LLMs, just work and gaming, I would cut the spec down a bit and start with better bones to build on, but that's the chances you take with pre-built machines.

Saying that, Scan will pre-build for you based on a parts list you give them, maybe a better path to take.

 

[kingtreelo]

There's too many variables, it could share lanes badly, could be low on VRMs etc, but the fact is a system of that CPU and spec should be on a better quality platform. Case shouldn't be an issue, unless it's so badly put together, but with even basic windows use having problems it's looking more like a defective part, or unlucky shipping, personally, if not doing LLMs, just work and gaming, I would cut the spec down a bit and start with better bones to build on, but that's the chances you take with pre-built machines.

Saying that, Scan will pre-build for you based on a parts list you give them, maybe a better path to take.

yeah, the fact Very are in the mix is raising giant flags, they wont be any help at all i fear

 

[Vamino]

You could try downloading HWINFO, run that and create a logfile whilst the PC is on to see if there are any WHEA errors or random voltage drops/spikes.

https://www.hwinfo.com/

You can also look through event viewer and see if any critical WHEA errors were generated.

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Step 1: Open Event Viewer

• Press the Start button and type "Event Viewer".
• Click on the Event Viewer application to open it.

Step 2: Navigate to the System log

• In the left-hand pane, expand Windows Logs.
• Click on System to view the system event logs.

Step 3: Filter for WHEA errors

• In the right-hand pane, click Filter Current Log....
• In the "Event sources" dropdown menu, find and select "WHEA-Logger".
• You can also click Critical, Error, and Warning to see more potential issues.
• Click OK to apply the filter.

Step 4: Review the results

• The filtered log will now show all events from the WHEA-Logger.
• Look for events with "Error" or "Critical" levels.
• Double-click an event to open its properties. The "General" or "Details" tab will provide information about the error, including the specific component that reported the issue (e.g., "Processor Core," "Memory Hierarchy Level," or "PCI Express Root Port").

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Could be a number of things tbh, and with it being a prebuilt I would just tell them it doesn't work and get it sent back rather than go through the hassle of doing their job.

 

[Vamino]

I use Karhu to test my ram overclocks, but that's not free.
I also use TM5 for an additional ram test, and Y.Cruncher VT3 to test the memory controller on the CPU.

You could use try using TM5 using Anta777 absolut config to test ram, but it's not as sensitive to instability as Karhu.

https://testmem5.com/

 

[Vorbis]

The Asus B850 plus isn't exactly budget board, if building myself I would have gone for a b870e, but it should be more than capable. Google tells me people have been having similar issues with the the same setup and windows 24h2 and having EXPO enabled also seems to be causing problems. At this point though I will speak to PC Specialist in the morning as like you say it's their job to fix it.

 

[Vorbis]

I just thought I'd buy a pre built and play a few games with no hassle 😭😂. I'm sure it'll get sorted

 

[Vamino]

PC's....doesn't matter what you buy, when they want to misbehave they will!

Your setup should just be plug and play, you've done all the obvious stuff like reseating ram and the like?

You could also go into power settings and choose high performance to see if that helps with game stability, then change it back if it doesn't help.

But yeah, aside from running a few bench/stress tests, probably best let them sort it out mate. That's why you pay for the convenience of a prebuilt.

 

[Bods]

After sorting a old PC for my Nephew for mame, teknoparrot etc he's now gone onto buying a quite decent PC for playing games instead of Console and said to his Dad, you can have this crap PS5 now he was brought up on Consoles from Megadrive, Dreamcast and up

 

[Hexen]

Wow, that's a monster.

But all that wasted energy. Needs to be cooled with big thermocouples that could drive all the RGB LEDs plastering the memory! Or we design some processors that don't get hot.

 

[Vamino]

After sorting a old PC for my Nephew for mame, teknoparrot etc he's now gone onto buying a quite decent PC for playing games instead of Console and said to his Dad, you can have this crap PS5 now he was brought up on Consoles from Megadrive, Dreamcast and up

I bought my first PC (AMD K6 450mhz) shortly after getting a Dreamcast at launch, I needed it to upload pictures to eBay of the stuff I bought at car boots in order to pay for the massive internet bill! Selling stuff on eBay also paid for that PC.

I went full gaming PC during the Xbox 360/PS3 generation, PS3 was my last home console and I've only recently bought a Switch. I bought one for cheap to play the Mario games and some other choice titles.

Now I'm down the rabbithole of watercooling, removing heatspreaders from CPU's and RAM sticks, running things faster in order to lower system latency whilst having the PC run whisper quiet. Obviously it's not for everyone, and some people cannot understand why someone does it, but I just can't go back to stock after playing Race sims and FPS shooters at high framerates on a tuned PC.

I've still got my first custom overclocked PC I built and tuned in the mid 00's, that PC has aged like fine wine.

 

[Bods]

I bought my first PC (AMD K6 450mhz) shortly after getting a Dreamcast at launch, I needed it to upload pictures to eBay of the stuff I bought at car boots in order to pay for the massive internet bill! Selling stuff on eBay also paid for that PC.

I went full gaming PC during the Xbox 360/PS3 generation, PS3 was my last home console and I've only recently bought a Switch. I bought one for cheap to play the Mario games and some other choice titles.

Now I'm down the rabbithole of watercooling, removing heatspreaders from CPU's and RAM sticks, running things faster in order to lower system latency whilst having the PC run whisper quiet. Obviously it's not for everyone, and some people cannot understand why someone does it, but I just can't go back to stock after playing Race sims and FPS shooters at high framerates on a tuned PC.

I've still got my first custom overclocked PC I built and tuned in the mid 00's, that PC has aged like fine wine.

First PC I built was about 1993 with the 486DX33 with 4mb ram and 40mb HDD to play Alone In The Dark as the 2nd one had just come out and I copied it from lad at work as he bought the disk version, had to photo copy the playing cards for codes to start the game, still need to re run through the 2nd as I've never completed the CD Rom Version which is longer

Never really played consoles much apart from me brothers Mega drives and Saturn until buying Dreamcast, always been C64, ST, Amiga and then PC

 

[Vorbis]

Well after talking to pc specialist things seem much improved. They did some driver removal and updates and changed the memory frequency from 6000mhz to 5600mhz and changed EXPO to EXPO 2. Seems pretty stable now but only time will tell. I'm currently getting an average of 255.41 FPS in cyberpunk 2077 testing with path tracing enabled which seems pretty good

 

[Vamino]

First PC I built was about 1993 with the 486DX33 with 4mb ram and 40mb HDD to play Alone In The Dark as the 2nd one had just come out and I copied it from lad at work as he bought the disk version, had to photo copy the playing cards for codes to start the game, still need to re run through the 2nd as I've never completed the CD Rom Version which is longer

Never really played consoles much apart from me brothers Mega drives and Saturn until buying Dreamcast, always been C64, ST, Amiga and then PC

I was enjoying console gaming during that era!

Had a c64, but as a gamer I went back to console gaming when Mattel version of the NES game out.

I do remember seeing a Rally game on the CAD PC at my old workplace in the late 80's, think it may have been Lombard Rally or something. Seeing that on a green CRT was quite amazing at the time. The price of decent spec PC's was way out of most peoples budgets at that time.

Consoles are just PC's these days, and most games are cross platform so it's just a case of whatever is priced within a persons budget and is more convenient imo.

 

[Vamino]

Well after talking to pc specialist things seem much improved. They did some driver removal and updates and changed the memory frequency from 6000mhz to 5600mhz and changed EXPO to EXPO 2. Seems pretty stable now but only time will tell. I'm currently getting an average of 255.41 FPS in cyberpunk 2077 testing with path tracing enabled which seems pretty good

Glad they tried to resolve the issue without fobbing you off.

I had a feeling it could be RAM or Memory controller instability, it may be worth running some RAM stress test I linked to above to see if things are actually stable, and you can also see what temps the ram is running at, as high ram temps can also cause stability issues. The old chestnut is that running Expo is out of spec for the CPU and is therefore not guaranteed.

The Infinity fabric stability on AMD can be hit and miss when using Expo, I had similar issues with my old 3950x on a mid tier B450 motherboard, resolved by getting a higher tiered motherboard. Although you can resolve the issue lowering ram speeds, you lose a bit of performance and are in essence not getting what you paid for. Memory overclocking is a rabbithole best left alone if you just want ease of use.

 

[ZedEx48K]

Glad they tried to resolve the issue without fobbing you off.

I had a feeling it could be RAM or Memory controller instability, it may be worth running some RAM stress test I linked to above to see if things are actually stable, and you can also see what temps the ram is running at, as high ram temps can also cause stability issues. The old chestnut is that running Expo is out of spec for the CPU and is therefore not guaranteed.

The Infinity fabric stability on AMD can be hit and miss when using Expo, I had similar issues with my old 3950x on a mid tier B450 motherboard, resolved by getting a higher tiered motherboard. Although you can resolve the issue lowering ram speeds, you lose a bit of performance and are in essence not getting what you paid for. Memory overclocking is a rabbithole best left alone if you just want ease of use.

This to me is a cop out though, he should be getting what he has paid for, so either the memory or the motherboard (or both, or even the controller on the CPU isn't up to it :/ ) needs swapping out to something capable of doing what he paid for !

Personally I would be sending it back.

 

[mr grissom]

Out of curiosity what motherboard is it.
dont get how installing steam has literally trashed it..