Scum bags mate BG. Id rather freeze then use them. When my eldest daughter passed away, they tried to make me responsible for her debt to them, a huge £200!!. When i said that im not responsible and id been to a solicitor about it, they acknowledged it but kept on saying i had to pay. They then sent her another bill knowing she had died but put another 120 onto the bill. I rang up yet again and had the same conversation the last few times. I then got a letter saying i had to pay or they would get their Enforcement Team out to it. It was then that i got onto the Ombudsman about it. They didnt do a lot, made me jump through hoops but eventually i stopped getting threatning letters.
Out of all the companys i had to deal with only BG were C***s. Never Again will i use these people.