PC Problems

[Vamino]

This to me is a cop out though, he should be getting what he has paid for, so either the memory or the motherboard (or both, or even the controller on the CPU isn't up to it :/ ) needs swapping out to something capable of doing what he paid for !

Personally I would be sending it back.

Yes, but they could just lower fclk and still have the ram running at 6000. So thats how they would mitigate that.

It could just need a tad more SOC voltage or slight adjustment of ODT drive strengths. Even cleaning ram contacts and swapping the ram sticks around can resolve instability issues, could simply be someones mucky fingerprint on the gold contacts.

But yeah, they should have tested it beforehand.

 

[Vamino]

Out of curiosity what motherboard is it.
dont get how installing steam has literally trashed it..

Its an Asus B850 Plus I think.

Whilst not 100% confirmed, it looks to be a memory stability issue, the system has a slight overclock.

Because of the size of data being transferred through the SSD/RAM/CPU. When starting a game, if critical game data gets corrupted then the game will randomly crash, or sometimes not at all.

The faster the memory subsystem runs, the more prone it is to heat, voltage fluctuations and noise.

 

[mr grissom]

Its an Asus B850 Plus I think.

Whilst not 100% confirmed, it looks to be a memory stability issue, the system has a slight overclock.

Because of the size of data being transferred through the SSD/RAM/CPU. When starting a game, if critical game data gets corrupted then the game will randomly crash, or sometimes not at all.

The faster the memory subsystem runs, the more prone it is to heat, voltage fluctuations and noise.

Unusual for an asus board, maybe the power supply isnt PCI e 5 compliant. But than again ram issues, i reckon it aint right for the board.
maybe wen they fitted it had some slight dust in socket easily done, id swap the ram in to other slots, it should be standard 1st and 3rd slot, swap to 2nd 4th.
ram speed is fine at 4800 as it aint running overclock mode until you do it. they should have done that and tested, it will have been some dead head whom did, usually has there name on a slip of paper with documents you should have got from PC specialists.

it should in respect to what you have in be a 1000w power supply too.

 

[ZedEx48K]

Yes, but they could just lower fclk and still have the ram running at 6000. So thats how they would mitigate that.

It could just need a tad more SOC voltage or slight adjustment of ODT drive strengths. Even cleaning ram contacts and swapping the ram sticks around can resolve instability issues, could simply be someones mucky fingerprint on the gold contacts.

But yeah, they should have tested it beforehand.

Not something an average user would be doing, nor should a shop really, they should get parts that meet the ratings.

Personally I'm not a fan of ASUS, and they've took a fair bit of shit of the last year or 2, we can all say B boards can be good, but you don't buy the top CPU and GPU, then gimp out on the mobo, and seemingly the ram!

 

[Vorbis]

The ram is 64GB Corsair VENGEANCE DDR5 6000MHz CL30and it has a 1000w Corsair rmx series PSU. Not top of the line but not totally budget either. Anyway we are still working through it with a bios update (have to wait for them for some reason). I'm more happy now that the crashes have stopped but I agree I should get the 6000mhz performance I paid for rather than have it throttle to 4800. It was having EXPO enabled that caused the issues, EXPO II seems fine (other than the same throttling). I need to give them a chance to sort the issues first but if it is hardware related then much easier if they've confirmed before I raise a return. Given the graphics card alone would set me back £2k plus, with this at £3600 total I don't think the components are terrible for the most part. Cyberpunk 2077 at 250 plus frames with everything maxed and path tracing enabled at 2 x 4k seems pretty good.

 

[ZedEx48K]

EXPO is how you get the 6000MHz tho (well you could manually do it, but that's the stock method), so EXPO isn't to blame, it's a piece of hardware not being up to snuff. The really annoying part of it though is it is classed as an overclock, so you could make the claim parts are being pushed passed their boundaries.

 

[kingtreelo]

bit odd, i have a lesser MB than this and my RAM is running fine at 6600

 

[Vamino]

64gb of ram suggests its either 4 x 16gb single rank/sided sticks or 2 x 32gb dual/sided rank sticks.

Both configs are considered dual channel and dual rank, as there are 2 banks per channel. Some corsair 64gb kits are running at 6000 CL40, and yours running at 6000 CL30 suggests its 2 x 6000 CL30 32gb kits.

Whilst AMD gets better performance using dual rank, it does put more stress on the memory controller.

Lowering the primary timings may allow you to run at 6000 and keep most of the performance.

How many sticks are you running mate?

 

[Vorbis]

64gb of ram suggests its either 4 x 16gb single rank/sided sticks or 2 x 32gb dual/sided rank sticks.

Both configs are considered dual channel and dual rank, as there are 2 banks per channel. Some corsair 64gb kits are running at 6000 CL40, and yours running at 6000 CL30 suggests its 2 x 6000 CL30 32gb kits.

Whilst AMD gets better performance using dual rank, it does put more stress on the memory controller.

Lowering the primary timings may allow you to run at 6000 and keep most of the performance.

How many sticks are you running mate?

It's 2 sticks of 32gb. They will offer to change them if the ram is at fault, it's just a case of working through all the steps. Like I said I'm pretty happy with the spec for the price, just a case of working through the issues but if I have to return I will. Money no object I'd have specced a better mb, PSU etc but then I think the build would have cost a hell of a lot more.

 

[Vamino]

Not something an average user would be doing, nor should a shop really, they should get parts that meet the ratings.

Personally I'm not a fan of ASUS, and they've took a fair bit of shit of the last year or 2, we can all say B boards can be good, but you don't buy the top CPU and GPU, then gimp out on the mobo, and seemingly the ram!

The thing is, whilst one kit of 2 x 16gb 6000 CL30 will run fine, if you add another kit of 2 x 16gb 6000 CL30, it doesnt mean with all 4 slots filled they will be able to hit their rated speed.

Its then dependant on the IMC on the CPU and the motherboard. And from experience you will need to tinker when using 4 sticks of SR or 2 sticks of DR on any board whether high end or mid range.

The build looks fine to me, I just thjnk they have been overly optimistic regarding ram speeds if it is indeed 4 sticks of SR ram.

 

[Vamino]

It's 2 sticks of 32gb. They will offer to change them if the ram is at fault, it's just a case of working through all the steps. Like I said I'm pretty happy with the spec for the price, just a case of working through the issues but if I have to return I will. Money no object I'd have specced a better mb, PSU etc but then I think the build would have cost a hell of a lot more.

And those are 6000 CL30?

That's pretty decent ram if that's the case.

Loosening the primary timings will probably help. So if they are something like 30-48-48-48-96, lowering to 32-50-50-50-100 may put less stress on the memory controller.

Just use the formula of whatever you add onto the first 2 digits combined, add into the last number.

 

[Vamino]

It's 2 sticks of 32gb. They will offer to change them if the ram is at fault, it's just a case of working through all the steps. Like I said I'm pretty happy with the spec for the price, just a case of working through the issues but if I have to return I will. Money no object I'd have specced a better mb, PSU etc but then I think the build would have cost a hell of a lot more.

It is a very decent spec PC, but also a very expensive one.

As others have said, you should be getting what you paid for, so hold them to it.

There are solutions, but you've paid them to do the tinkering so you really shouldn't have to do anything but enjoy using it.

 

[ZedEx48K]

The thing is, whilst one kit of 2 x 16gb 6000 CL30 will run fine, if you add another kit of 2 x 16gb 6000 CL30, it doesnt mean with all 4 slots filled they will be able to hit their rated speed.

Its then dependant on the IMC on the CPU and the motherboard. And from experience you will need to tinker when using 4 sticks of SR or 2 sticks of DR on any board whether high end or mid range.

The build looks fine to me, I just thjnk they have been overly optimistic regarding ram speeds if it is indeed 4 sticks of SR ram.

No, but he only has 2 sticks, it's know the controller isn't great with 4 sticks on AM5, tho it has got better.

 

[Vorbis]

On a separate note and to emphasise my current pc skill level, I've spent the rest of the day trying to get my B&W headphones to connect. It was driving me mad that the computer couldn't find them. It turns out connecting the antenna helps 😭😂

 

[Vorbis]

In my defence it did connect to my phone ok without 🙄

 

[kingtreelo]

i think not building your own PC was a good choice

 

[Vamino]

No, but he only has 2 sticks, it's know the controller isn't great with 4 sticks on AM5, tho it has got better.

Yep, we now know its 2 sticks. I should have studied the pics a bit better.

64gb of 6000m/t CL30 is gonna be hard on the IMC, but if the ram is on the motherboards QVL then it should just run.

I haven't messed with AMD since x570/B550, and that was using ddr4 with 5950x and 5800x3d.

I ran 2 x 16gb dual rank sticks at 3800 CL14, and that needed a bit of tinkering to get stable. Once it was stable, the gains showed in all benchmarks and raised the lows in games.

I tend to go with the best ram overclocking board regardless of brand, and I dont think Vorbis's motherboard is particularly bad, for a 1 CCD chip it should be fine.

 

[Vorbis]

Last build I did was about 20 years ago and the for the time, research and effort spent I could have paid someone to build a much better pc 😁 I did look at ordering from Chillblast as I've had positive experience with them in the distant past but for this same exact spec they wanted well over 5K! and their cheapest RTX 5090 build is 4k!

Money no object and simply because I like the understated design (and yes even with the compromised performance because of the size) I would have bought the Corsair One but at £6k the wife would have left me and the divorce would have cost me even more 😐

To be fair to PC Specialist, they are trying to fix the issues, so will give them time to come up with a solution, but would have been better if they had properly tested it before sending it out!

 

[pooman2084]

Post that fecker back and let them sort it.

You have every legal right to return the goods as they are not of satisfactory quality. Let them have a go at resolving and if not refund and go elsewhere would be my advice.

You are paying to not have to worry about this stuff.

 

[Vamino]

Last build I did was about 20 years ago and the for the time, research and effort spent I could have paid someone to build a much better pc 😁 I did look at ordering from Chillblast as I've had positive experience with them in the distant past but for this same exact spec they wanted well over 5K! and their cheapest RTX 5090 build is 4k!

Money no object and simply because I like the understated design (and yes even with the compromised performance because of the size) I would have bought the Corsair One but at £6k the wife would have left me and the divorce would have cost me even more 😐

To be fair to PC Specialist, they are trying to fix the issues, so will give them time to come up with a solution, but would have been better if they had properly tested it before sending it out!

It IS a cracking PC for the price mate, 5090 and 9800x3d are top tier, the speed and size of the ram is in the performance sweetpsot and the PSU is more than adequate to run everything fine. But being hyper critical as most armchair PC experts on the internet are, the motherboard could be a bit better, but the consensus is that it's perfectly fine for an 8 core CPU like the 9800x3d, I just wouldn't be confident that it's up to the task of running more cores than that. So in that sense, I think the components in your high end build are more than adequate.

I seem to be all alone on this forum having an Intel PC, simply because I prefer high ram bandwidth (Over 130GB/s), a monolithic die without chiplets and having the system latency under 50ms. The cache of the AMD chips performs well in some games but not in others. and in some games it simply crushes Intel CPU's with higher framerates. As a gamer who is also a ram geek, that's why I went Intel. My old 5800x3d was faster than the Intel in the Assetto Corsa games when combined with tuned ram, I just had some minor performance issues in a couple of games with AMD which made me try the Z790 platform which I've been really happy with.

At the end of the day, high end AMD and Intel SKU's all have their pros and cons. And what you have will serve you well for many many years to come.

I hope PC specialist sort out the niggles you are having. They have been in business for many years and surely know what they are doing.