I understand what you are saying mate, but Amazon make billions upon billions and I expect them to resolve issues promptly, when it's a transaction worth 100's of pounds it should be made a priority to resolve the situation and they should invest in areas that need improvement. A robot probably picked the item so how difficult is it to store a photo of said picked item before it's placed inside the shipping carton.
Customers waiting 2 weeks for Amazon to process refunds is a them problem, not a me problem. I sent back the item the same day, over 2 weeks ago. Am I being unreasonable to expect the refund to be done in a timely manner? Or should I just be happy with the thought that Amazon cares about it's customers and any delay is because of scammers trying to hoodwink a large Corporation that's worth Trillions.
They pay very little tax compared to what they earn and they are continuously automating every part of the company that can be automated. But it takes over 2 weeks to get a refund from an incorrect item that was sent to a long standing customer, because why? Not enough people processing returns? I'm really not impressed mate..
