Oh dear, poor old Martin's copping it, I think he is at times simply rushed off his feet, he has always told me to just keep sending details of new pick ups to him, he doen't need to reply to every message as that would take him away from driving, messages are taken on board by him & cabs picked up when he is in that particular area next. People do understand that he can't make special trips hundreds of miles out of his way for an £85 fee, what he does is where he makes his living so has to try & make some sort of profits by picking multiple cabs up from an area.
I've also been told if there is anything urgent with a timescale to just make sure it's marked as such so he can give it a bit more priority.
I don't think there are that many people who would try & run a business doing what he does, before I knew about the forums I've bought stuff from ebay & used the man in a van couriers & I'd be a bit wary as the ones I've used deliver in transits or mercs with no tail lifts which is far from ideal if you ask me.