i think the trick was missed when all these parcel companies started popping up, and RM didnt seem to act quick enough to keep up with them, so you have all these courier companies now who can deliver next day etc etc, and you can do it all online for less than you can with RM, where you have to go and stand in a queue with some of the most miserable staff known to man, have an extremely unpleasant experience and most of the time pay more
sometimes things just move on, and it seems RM didnt want to do that....and still dont, want to track a parcel that you sent with tracking...you cant until they have tried to deliver it...WTF is that all about?